Refund Policy

Overview

We stand behind QR2R and want you to be satisfied. This policy explains when refunds are available and how to request one. For questions, email billing@qr2r.com.

Monthly Subscriptions

• 7-day refund window: if you subscribe and decide QR2R isn't right for you within 7 days of your first payment, contact us for a full refund — no questions asked.
• After 7 days: subscription charges are non-refundable for the current billing period. You may cancel at any time to stop future charges.
• Renewal charges: if you forget to cancel before a renewal date, contact us within 48 hours of the charge and we will refund the renewal payment.

One-Time Purchases ($4 per code)

• One-time purchases are eligible for a full refund within 48 hours of purchase, provided the QR code has not been distributed or scanned.
• After 48 hours or after the code has been scanned, one-time purchases are non-refundable.

Service Outages

If QR2R experiences a verified outage of more than 24 consecutive hours that renders your QR codes non-functional, you are entitled to a pro-rated credit for the affected period. Credits are applied to your next billing cycle.

Non-Refundable Situations

• Accounts suspended or terminated for violating our Terms of Service.
• Requests made after the applicable refund window.
• Downgrading from a higher plan — no partial refund is issued for the remainder of a billing period.

How to Request a Refund

Email billing@qr2r.com with your account email and a brief description of the issue. We process eligible refunds within 5–10 business days. Refunds are returned to the original payment method via Stripe.